Shipping policy

Last updated: 22 April 2026 — KIDING SRL, VAT No. 04856280401

All orders placed on kiding.it are processed and shipped with care, using carriers selected for their reliability and tracking capabilities. Below you will find all the information on delivery times and shipping costs.

1. Order Processing

Orders are processed within 1 business day of receipt of payment, Monday to Friday, excluding public holidays. Orders received on Saturdays, Sundays or public holidays are processed on the next business day.

You will receive a confirmation email with your tracking number as soon as your order has been handed over to the carrier.

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2. Shipping Rates and Delivery Times

Italy

Shipping method	Cost	Estimated delivery time
Express	€5.90	1–3 business days
Free Shipping	Free on orders of €69 or more	1–3 business days

European Union (EU)

Shipping method	Cost	Estimated delivery time
International Standard	€7.90	Shown at checkout
Free International Standard	Free on orders of €69 or more	Shown at checkout
International Express	€10.90	1–2 business days

Switzerland

Shipping method	Cost	Estimated delivery time
Standard	€12.90	3–5 business days
Free Shipping	Free on orders of €99 or more	3–5 business days

United Kingdom

Shipping method	Cost	Estimated delivery time
Standard	€14.90	3–4 business days
Free Shipping	Free on orders of €99 or more	3–4 business days

EU countries included: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Delivery times are estimated from the moment the parcel is handed over to the carrier and refer to business days (Monday–Friday, excluding public holidays). KIDING SRL is not liable for delays attributable to the carrier, adverse weather conditions or peak periods (e.g. Christmas, Black Friday, national holidays).

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3. Express Delivery (on request)

For urgent shipments within Italy, you can request express delivery with DHL within 24 business hours of your order being processed.

The express service is not available at checkout, but can be arranged by contacting us before placing your order:

Email: hello@kiding.it

WhatsApp: +39 331 1624026

We will let you know the additional cost of express shipping before proceeding. Availability of the service depends on DHL’s collection times on the day.

4. Carriers

Shipments are entrusted to the following carriers depending on the destination and operational availability:

Italy (standard): GLS and BRT
Italy (express on request): DHL Express
Europe: GLS and DHL Express

The carrier assigned to your order is shown in the shipping confirmation email, together with the tracking number so you can follow your delivery in real time.

5. Order Tracking

As soon as your order has been shipped, you will receive an email with the tracking number and a direct link to the carrier’s website. You can check the delivery status at any time.

If delivery is unsuccessful, the carrier will make a second attempt or leave a notice for collection from the nearest pick-up point. Parcels are held for a limited period (usually 5 business days): after this period, the parcel will be returned to Kiding.

6. International Shipping Outside the EU

kiding.it currently ships to all European Union countries. For shipments to non-EU countries, please contact us at hello@kiding.it to check availability and specific conditions. Any customs duties or import taxes charged by the destination country are payable by the recipient.

7. Damaged or Undelivered Parcels

If your parcel arrives visibly damaged, we ask you to:

Accept it with reservation by writing “accepted with reservation – damaged parcel” on the carrier’s delivery receipt.
Take photos of the packaging and contents before fully opening the parcel.
Contact us within 48 hours at hello@kiding.it, attaching the photos.

If you have not received your parcel within the stated time frame, contact us at hello@kiding.it with your order number: we will open an investigation with the carrier within 24 business hours.